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Reviews

How do reviews work?
Reviews are one of our major trust and safety features. They are your opportunity to build a good reputation in the Guestnest™ community, as well as to tell the community about your experience with a host or a guest. Since you can only write a review after completing a reservation, you can trust that any review you see on a profile page is the result of an actual person staying with or hosting another member of the community.
Two days after your reservation has been completed, you will receive an email from Guestnest™ asking you to leave a review. You’ll also see an alert on your Dashboard in your account. Guests and hosts rate each other on cleanliness, communication, and more. In addition to public feedback, you can also send private feedback to each other.
 
Please remember: Please be honest, genuine and tactful in your reviews.  Help us maintain the environment of community and social maturity that really drives out value to all!
 
What are the review guidelines?
Reviews allow you to share your experience with the greater Guestnest™ community. They reinforce the transparency of the site, significantly assist your fellow travelers and hosts in making informed decisions when booking, and provide helpful feedback. 
If leaving a negative review, please keep in mind that a review must be an unbiased, objective account of your stay and should simply state the facts.
If you receive a negative review, don't stress! Keep in mind that a review is a personal opinion to which each traveler and host is entitled. Simply work to address any problems that were noted in the review, and your next review should be great.
Guestnest™ reserves the right to remove a review if it is inaccurate, makes false accusations, is a personal attack against a user, or is used as a form of extortion.
 
Can I remove a negative review?
Earning reviews builds trust in the Guestnest™ community since reviews show that a user has successfully completed a reservation through the Guestnest™ system. We encourage both hosts and guests to post their honest opinions, including negative comments. Honesty and transparency are vital to our community, therefore there is no feature on the site that allows you to change or delete reviews that appear on your profile.
 
Can I remove a negative review?
Earning reviews builds trust in the Guestnest™ community since reviews show that a user has successfully completed a reservation through the Guestnest™ system. We encourage both hosts and guests to post their honest opinions, including negative comments. Honesty and transparency are vital to our community, therefore there is no feature on the site that allows you to change or delete reviews that appear on your profile.
 
We do ask that the review is an objective account of the stay, according to our review guidelines. If you feel any review guidelines have been violated, or if as a host you would like to post a response to a negative review, you can do so.  Just remember, your responses are a reflection of you as a Host and a person, and so will affect your future “bookability”.  If you are viewed as rude, obnoxious, or insulting, that is not a reflection of the person you are reviewing - it is a reflection on yourself.  Be gracious and classy  - and your bookings will come rolling in despite a less-than-perfect review on your listing.